General Questions

What types of saddles do you offer?

We offer saddles based Western riding disciplines. Our selection caters to both beginners and experienced riders.

How do I select the right saddle for my horse?

Choosing the right saddle depends on your horse’s breed, the riding discipline, and your personal comfort. We recommend  contacting our experts for a personalized fitting session.

Do you provide saddle fitting services?

Yes, we offer professional saddle fitting services to ensure your horse’s comfort and your riding experience. Please schedule an appointment by phone.

Ordering & Shipping

Can I order saddles online?

Absolutely! Our full inventory is available online. Browse our website, select your saddle, and complete your purchase securely. We offer nationwide (International upon request) shipping.

How long does shipping take?

Shipping times vary depending on your location. Most orders are processed within 1-2 business days and delivered within 5-7 business days. Expedited options are available at checkout.

NOTE: Custom item delivery times may vary due to workload. I will apprise you of the estimated shipping date upon receiving your order. Custom Saddles are a minimum of three months out, please feel free to contact me for my current backlog.

Do you ship internationally?

Currently, we ship within the United States. For international inquiries, please contact our customer service team for more information.

Care & Maintenance

How do I care for my saddle?

Regular cleaning and conditioning will prolong the life of your saddle. Use saddle soap and leather conditioner, and store your saddle in a cool, dry place away from direct sunlight.

Do you offer repair or restoration services?

Yes, we provide saddle repair and restoration services. Contact us for a quote or to schedule a service.

Returns & Exchanges

What is your return policy?

We accept returns and exchanges within 30 days of purchase, provided the saddle is in unused condition. Please review our full return policy on our website or contact us for assistance.

How do I initiate a return?

To start a return or exchange, contact our support team. We’ll provide instructions and any necessary shipping labels.

Contact & Support

How can I reach customer support?

You can reach our support team by phone, email, or through our website’s contact form. We’re here to help with any questions or concerns.

Where is your business located?

Our store is located just outside of Douglas Arizona, but we serve customers nationwide through our online platform. Visit our website for address details and store hours.

Other Questions

Do you offer gift cards?

Not at this time. If you would like to purchase a gift for a friend or relative please contact me and we will set you up.

Can I schedule a saddle fitting at my location?

In some cases, we offer mobile saddle fitting services. Please contact us to see if this service is available in your area.