Kent Cannon Saddlery Refund and Exchange Policy

Customer Satisfaction and Returns Guidelines

Introduction

At Kent Cannon Saddlery, we are committed to providing high-quality products and ensuring customer satisfaction. Our refund and exchange policy is designed to be fair, transparent, and supportive of our customers’ needs. Please read the following guidelines carefully before making a purchase or requesting a return or exchange.

Refund Policy

·      Eligibility for Refunds:

·      Refunds are available for items returned within 30 days of the original purchase date. The item must be unused, in its original packaging, and accompanied by proof of purchase.

·      Non-Refundable Items:

·      Custom-made products, personalized items, and sale items are not eligible for refunds unless they are defective or damaged upon receipt.

·      Refund Process:

·      To initiate a refund, please contact our customer service team at info@kentcannonsaddlery.com or call us at (XXX) XXX-XXXX. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.

Exchange Policy

·      Eligibility for Exchanges:

·      Exchanges are permitted for items returned within 30 days of purchase. The item must be unused, in its original packaging, and accompanied by proof of purchase.

·      Custom Items:

·      Custom or personalized products may be exchanged only if they are defective or do not match the specifications agreed upon at the time of purchase.

·      Exchange Procedure:

·      To request an exchange, please contact our customer service team with your order details. We will provide instructions on how to return the item and select a replacement.

Defective or Damaged Items

If you receive a defective or damaged item, please notify us within 7 days of receipt. We will arrange for a replacement or issue a refund, including any shipping charges incurred.

Shipping and Handling

·      Return Shipping Costs:

·      Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped. We recommend using a trackable shipping service for returns.

·      Original Shipping Charges:

·      Original shipping charges are non-refundable unless the return is due to our error.

How to Initiate a Return or Exchange

1.        Contact our customer service team via email or phone with your order number and reason for return or exchange.

2.        Pack the item securely in its original packaging.

3.        Ship the item to the address provided by our team.

4.        Once received and inspected, we will process your refund or exchange promptly.

Policy Updates

Kent Cannon Saddlery reserves the right to update or modify this policy at any time. Please refer to our website or contact customer service for the latest information.